Starts with you
Usual mix in Starter · Runs when customer mail arrives.
Support
Reads customer mail and writes an answer from facts you already trust. You set whether the reply goes out.
Request a quote for this job- Needs
- The support inbox, product facts, and answers you already trust.
- Delivers
- A reply and where the facts came from.
- You stay in charge
- Customer replies. You set whether they go out.
Used for
Where is my order
The tracking number is already in your system. The worker writes the reply from that fact and names the source. You set whether it sends.
The same how-to, forty times
A setup step you already documented. The worker answers from that note instead of inventing a new one. Odd product questions wait for a person.
Feature wish versus a break
A customer asks for something you do not ship, or reports a break. The worker does not invent a promise. It drafts from facts you trust, or flags the thread.
An angry thread
The tone is a dispute. The worker marks it human and does not send. The person who already owns hard customers keeps it.
Who does this today
Whoever answers customers today and leaves mail overnight. The person who currently writes the same how-to reply from memory.
What it does not do
It does not invent product facts. Angry threads and anything without a trusted source stay with a person. You set whether the reply is sent.