Starts with you
Quoted as part of the team. · When you paste a ticket.
IT helpdesk
Reads a pasted IT ticket or error note and drafts the known steps. A person grants access. Connect is optional.
Request a quote for this job- Needs
- IT tickets, error text, or wifi-down notes pasted in chat. How-to notes you already trust.
- Delivers
- A triage note and the steps it drafted.
- You stay in charge
- Prepare-only. A person grants access and approves any send. Connect is optional.
Used for
VPN will not connect
You pasted the ticket. The worker drafts the known steps from the note you already have. Odd network cases stay with a person.
Password reset
Someone cannot get in. The worker drafts the known steps. A person still grants a new login.
A new starter needs Slack
The ticket is access, not a how-to. The worker queues it for the human who can add people. It does not create the account.
MFA lock with the internal note
The how-to you already wrote covers most of it. The worker drafts from that page and names it. Anything that needs a door or a SIM stays human.
Who does this today
Internal IT, or the person who currently answers “I cannot log in”. The one who still pastes the same VPN note.
What it does not do
A person still grants access. It does not reset accounts or send the reply. It does not open the building.